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Have a question about a trade, a dispute, or your account? Send us a message and our team will get back to you as soon as possible.

Send us a message

We usually reply within one business day.

Other ways to reach us

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Phone

+447438472430

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Address

28 George Street, New Town, Edinburgh, EH2 2PA, Scotland

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Live support

Available 24/7 via the chat button on this page.

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Trade disputes

Raise disputes from inside your trade room so evidence is logged automatically. See our guarantee.

FAQ

Frequently asked questions

Why should I use Escrow?

Escrow helps reduce the risk of paying someone directly and not receiving what was agreed. It provides a structured process for completing transactions and handling disputes.

What currencies or payment methods are supported?

SwiftPeer is a multi-chain P2P escrow platform designed to support a wide range of cryptocurrencies and blockchain networks. This gives users the flexibility to trade and escrow digital assets across different chains.

How can I withdraw my funds?

Once your trade is completed, the assets will be claimed to your Spot balance. From there, you can request a withdrawal and send them to any digital wallet you prefer. Withdrawals are processed instantly.

What if the other party doesn't complete the transaction?

If a party fails to complete the transaction as agreed, the trade can be cancelled or taken through the platform's dispute process. By default, if the transaction is cancelled because the agreed conditions weren't met, the escrowed assets are returned to the party who originally deposited them.

How long does a dispute take to resolve?

Resolution timelines scale with case complexity, but straightforward disputes with clear evidence are typically resolved within 48hrs, not weeks.

Is there a limit on how much I can trade?

Until our first independent third-party security audit is published (expected January 1, 2027), we recommend limiting individual trades to 1.5 BTC (or equivalent). SwiftPeer's infrastructure already supports bulk escrow up to $500,000 per trade, and that ceiling lifts as audit milestones are confirmed publicly.

Are payments made outside the platform covered?

No. If it isn't in SwiftPeer, we can't verify it or arbitrate it. Keep all payments and communication inside the platform so they're covered by escrow and logged for any dispute.

 

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