Have a question about a trade, a dispute, or your account? Send us a message and our team will get back to you as soon as possible.
Phone
+447438472430
Address
28 George Street, New Town, Edinburgh, EH2 2PA, Scotland
Live support
Available 24/7 via the chat button on this page.
Trade disputes
Raise disputes from inside your trade room so evidence is logged automatically. See our guarantee.
Escrow helps reduce the risk of paying someone directly and not receiving what was agreed. It provides a structured process for completing transactions and handling disputes.
SwiftPeer is a multi-chain P2P escrow platform designed to support a wide range of cryptocurrencies and blockchain networks. This gives users the flexibility to trade and escrow digital assets across different chains.
Once your trade is completed, the assets will be claimed to your Spot balance. From there, you can request a withdrawal and send them to any digital wallet you prefer. Withdrawals are processed instantly.
If a party fails to complete the transaction as agreed, the trade can be cancelled or taken through the platform's dispute process. By default, if the transaction is cancelled because the agreed conditions weren't met, the escrowed assets are returned to the party who originally deposited them.
Resolution timelines scale with case complexity, but straightforward disputes with clear evidence are typically resolved within 48hrs, not weeks.
Until our first independent third-party security audit is published (expected January 1, 2027), we recommend limiting individual trades to 1.5 BTC (or equivalent). SwiftPeer's infrastructure already supports bulk escrow up to $500,000 per trade, and that ceiling lifts as audit milestones are confirmed publicly.
No. If it isn't in SwiftPeer, we can't verify it or arbitrate it. Keep all payments and communication inside the platform so they're covered by escrow and logged for any dispute.
Contact Us
location_on Address: 28 George Street, New Town, Edinburgh, EH2 2PA, Scotland
call Phone: +447438472430